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Why do I get a "Card not Found" message when I try to view a card that has been sent to me?
If you clicked the "OPTION 1" link in the email, it's possible that your email client cut off the card ID. As an alternative, you could go to Home and copy/paste the Card ID in the pickup box (OPTION 2 in the pickup email).
If you entered the Card ID in the pickup box (OPTION 2 in the pickup email), please double check if you enter the correct card ID. Card ID's are case sensitive, so "aDvF12341" is not the same card ID as "ADVf12341" for example.
If that still doesn't work, it's most likely that the card has expired. After 30 days, cards are being removed from our server to free up space.
